Integrations

Settings → Integrations lists what is connected and what you can add. Nothing on the list is required: a workspace with no integrations supports chat, helpdesk, knowledge base, feature requests, changelog, and campaigns for any product.

Two scopes:

• Workspace-scoped integrations are connected once for the whole workspace — Slack, Shopify Partners. Some also carry a per-product mapping (Slack channels per product, Partners accounts per product).
• Product-scoped integrations are switched on per product — Shopify. Product A can be a Shopify app while Product B stays a generic SaaS product in the same workspace, and only Product A ever sees Shopify behaviour.

Slack

Post new helpdesk tickets to a channel and reply from Slack. Open Slack in the catalog, click Connect, then map each product to a channel. The ticket notification shows the product, contact, title, and priority; products with Shopify on also get the merchant's store and Partners links.

Shopify

Shopify is per product. Open Shopify in the catalog and switch it on for the products that are Shopify apps. A product with Shopify on:

• verifies *.myshopify.com shop identities and treats the shop as the customer's organization,
• shows store context on conversations,
• can ask merchants for an App Store review from a conversation,
• gets Shopify-flavoured AI prompts (a "Shopify app" with "merchants" instead of a "product" with "customers").

Everything else — helpdesk, feature requests, campaigns, the widget — is the same as for any product. The App Store URL, Partner App ID, and Client ID live on the product page (Settings → Products → your product → Shopify); filling any of them in turns the integration on as well.

The Shopify entries only appear in the catalog while the workspace Shopify apps use case is on (Settings → Workspace → Use cases). An already-connected product keeps its integration either way. See Building Shopify apps for the full Shopify setup.

Shopify Partners

Workspace-scoped, and only useful together with Shopify products. Add your Partners organization (Partner Organization ID, optionally the Dev Dashboard ID) and choose which products it manages. Conversations and Slack ticket notifications for those products then link to the merchant's Partners app history and Dev Dashboard. Relay only builds links — it never acts inside Partners for you.

/settings/partners still works and forwards to Settings → Integrations → Shopify Partners.

Gmail and WhatsApp

Inbound channels are set up under Settings → Inboxes, not in the Integrations catalog — see Setup.